#sears #poorcustomerservice
The Lakeland store has the Worst customer service ever. I been trying to find just a water filter and no one cares to help.
So, Sears just lost another lifetime customer. I have sworn by Sears appliances for 30 years. I would not put anything else in my home. Not anymore. My husband & I bought a new washer & dryer a few years ago. We were trying to decide between 2 sets. The deciding factor was that the one we bought had a neat feature - if something went wrong with either one, you could call a number and put your phone near the washer, punch in a code, and the washer would "talk" to the technician. I called yesterday for the first time to be told that department no longer exists and we will have to pay an $89 service call fee!!! We already paid more for the washer and now we have to pay a fee. My washer would still "talk" but no one is there to listen. I guess this is why Sears is closing so many stores! Poor customer service!
I had to wait 20 to 25 minutes with only 2 customers in front of me. One of those customers was being waited on when i got in line. I think there should be more cash registers open to service customers.
Are they going to close this location soon, or are they wanting to be closed? Only one group of registers are open and the cashier's are fairly rude. Expect a long line to check out.
Ordered a washer from the store and was expecting delivery on a certain day. Arrived to pick it up and it wasn't delivered as planned and wasn't expected for a whole week after date. Was leaving for vacation and needed to clean clothes. Spoke with SM Chuck and he provided me with a loaner until my washer came in, which was completely out of his control. Great Customer Service!
Sears is a US Department Store based in Lakeland, Florida. Sears is located at 3800 US Hwy 98 N #500, Lakeland, FL 33809, USA.
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